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Return & Warranty Policy

Your protection and satisfaction are our priority

Return & Exchange Policy

3-Day Return Window

Change of Mind Accepted

Returns accepted even for change of mind, as long as the laptop is returned in original condition with box, accessories, and valid bill/warranty slip.

When Returns/Exchanges Are NOT Accepted

Physical Damage

Drops, dents, liquid damage

Broken Warranty Seal

Tampered warranty seal

Mishandled by Customer

Laptop damaged due to misuse

Software/Display Issues

After use (viruses, complaints)

Missing Packaging

Original box not included

Missing Warranty Slip

Bill/warranty slip required

Return Shipping (Online Orders)

• For online orders, the customer must pay return/exchange shipping charges.
• The item must be securely packed to avoid transit damage.

Warranty Policy

Warranty Duration

3-month checking warranty on all laptops

Minimum 2-hour battery backup guaranteed

What's Covered Under Warranty

Warranty covers:

What's NOT Covered by Warranty

Warranty covers:

Warranty Claim Rules

Important Information

Checking Warranty: This is a checking warranty, meaning it covers functional hardware issues, NOT cosmetic or usability mistakes after purchase.

No Refunds After 3 Days: Refunds are not provided after the 3-day return/exchange window. Warranty leads to repair or replacement (not cash refund).

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Got Questions?

Frequently Asked Questions

Find answers to common questions about our laptops, services, and policies

You can request a return or exchange within 3 days of receiving your laptop. Please note that returns are accepted even for a "change of mind," provided the laptop is in its original condition with the box, all accessories, and the original bill/warranty slip.

All laptops come with a 3-month checking warranty. This covers functional hardware issues, specifically the motherboard and a guaranteed minimum of 2-hour battery backup. It is important to note that this is a functional warranty and does not cover cosmetic issues or software-related problems like viruses.

Your return or warranty claim will not be accepted if:

  • The warranty seal is broken or tampered with.
  • There is physical damage (drops, dents, or liquid damage).
  • The laptop has been mishandled or misused.
  • The original packaging (box) or the original bill/warranty slip is missing.

For online orders, the customer is responsible for paying all return or exchange shipping charges. Additionally, the item must be securely packed to ensure it is not damaged during transit back to us.

No. Refunds are only available within the initial 3-day return/exchange window. After this period, any issues covered under the checking warranty will lead to repair or replacement of the unit, rather than a cash refund.